TAKE THE FIRST STEP TOWARDS HIGHER RETURNS AND HEALTHY GROWTH


Top Hotel Execs Discuss Amenity Trends — From Wellness to Wi-Fi


Posted by Kevin Iwamoto on 12/09/2013

< Back to Blog


Lasthotel_image month, The Wall Street Journal‘s business travel writer, Scott McCartney, moderated an hour-long webcast with senior C-suite executives at five major hotel brands about how hotel amenities are evolving. The event was based on a study conducted by SmartBrief entitled: “The Guest Experience: Innovative Trends for Creating a More Personalized Stay.”

The list of hotel executive participants was impressive, ranging from luxury boutique brands to corporate business hotels. The discussion revolved around sustainability, turndown service, meetings/events, food/fitness and tech/media.

The panel consisted of:
• Mike DeFrino, COO, Kimpton Hotels & Restaurants
• Mitzi Gaskins, VP/Global Brand Manager, JW Marriott Hotels
• J.P. Oliver, Regional VP, Morgans Hotel Group
• Lisa Potts, Senior VP Sales/Marketing, Trump Hotel Collection
• Tom Santora, CMO, Omni Hotels & Resorts

A good portion of the interaction dealt with the multi-generational travelers that are guests at their respective chain properties.  The needs and things deemed important by a Millennial traveler versus a Baby Boomer were indeed very different.
Check out the article and you will quickly see that decision-making at the highest levels requires recognition and research about their customers and how they want to engender loyalty in this highly competitive industry sector.

In the webcast, McCartney polled the hotelier audience several times, and in one instance, asked: “Do a hotel’s environmental efforts make a difference to guests?”

Almost 80% replied that their guests either look for sustainable programs or expect them to be there. Just 20% said factors like room rate are more important.

It’s good to see that so much thought and research into guest satisfaction and comfort is going on — even in this age of bare bones business and meetings travel!

What kind of hotel amenities do you like and look forward to when checking in?

SHARE THIS POST:

Cvent and Lanyon Announce Merger

Posted by Lanyon on 11/29/2016

Cvent and Lanyon have merged


READ MORE


Lanyon Launches Smart Events Cloud 2016

Posted by Lanyon on 09/19/2016

Lanyon Launches Smart Events Cloud 2016


READ MORE


Meetings Today-Lanyon Launches Smart Events Cloud 2016-July 2016

Posted by Patrick Mendoza on 07/26/2016

Lanyon, a meetings and travel software company, released a new version of its Smart Events Cloud platform that features a number of significant enhancements, a simplified user interface and improved scalability.


READ MORE


Lanyon Launches New Functionality and Salesforce Integration for the Company's Smart Events Cloud®

Posted by Lanyon on 07/25/2016

New release delivers event ROI transparency for marketing teams


READ MORE


Lanyon Selected as Event technology Provider by Meeting Professionals International

Posted by Lanyon on 06/15/2016

Lanyon Selected as Event Technology Provider by Meeting Professionals International


READ MORE


Meetings and Conventions Magazine — 5 Tips to Make Your Event More Environmentally Friendly — May 2016

Posted by Lanyon Staff on 05/11/2016

Earth Day fell on April 22 this year. As happens every year, people from around the world agreed on that day to turn off lights, reflect on ways to make our planet cleaner and take steps to reduce waste. 
 
As we in this industry know, bringing together thousands of people can create a great deal of waste and emissions. However, we can make conscious decisions every day, at every event, to make sure we are doing all that we can to make our events environmentally friendly.
 


Read the original article here.


READ MORE


Lanyon Selected to Power GBTA’s Worldwide Events

Posted by Lanyon on 05/02/2016

Dallas, Texas (April 28, 2016) — Lanyon, a global leader in meetings, events and travel software, today announced that the Global Business Travel Association (GBTA) has selected the company’s RegOnline® software to power their global events. The agreement reinforces Lanyon’s commitment to provide best-in-class software to the association marketplace.


READ MORE


How Dreamforce Mastered Event Registration With Salesforce’s Scott Owens

Posted by Lanyon on 04/25/2016

Salesforce, the world’s leading CRM technology provider, is one of the most recognizable names in the tech industry. And with over 172,000 attendees, their flagship event, Dreamforce, is the largest software conference on Earth. They’re also a Lanyon customer.


READ MORE


PCMA Convene – 5 Tips to Max Out Your Mobile Event App – April 2016

Posted by Lanyon Staff on 04/11/2016

If you’ve attended an event, or even walked around any street recently, it’s a safe bet you saw a lot of folks walking around with their heads down, eyes trained on their smartphones, thumbs busily scrolling up and down their screens.

What’s so awesome about their phones? Most likely, they were engaged with an app. 

 

...read the original article here.


READ MORE


PREVIOUS   1|2|3|4|5|6|7|8|9 NEXT 
Mobile search icon Search