Root Out “Rate Squatters” with Lanyon’s Reverse Audit Feature

Posted by Lanyon on 09/17/2015

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At Lanyon, it's our mission to help businesses grow by bringing people together in a smarter, more efficient way. That's why we're proud to announce another great feature of our Smart Events Cloud and Smart Hotel CloudTM solutions.

The Trouble with Rate Squatting

When hotels display negotiated or consortia rates that haven’t been accepted into a corporation’s prefered hotel program — otherwise known as “rate squatting” —  it can be confusing to corporate travelers and reduces volume to prefered hotels.
The results are problematic for both corporate travel buyers, as well as the hotels they do business with. By siphoning travelers away from preferred hotels, squatters make it harder for travel buyers to leverage their purchasing power in negotiations. For hoteliers, having squatters in their chain can incur penalties from their corporate partners.

Reverse Audit to the Rescue

Part of our Rate Integrity module, the reverse audit feature provides tools that allow both corporate travel buyers and hotels to search for rate squatters, identify offending properties, and open a dialogue with those properties to resolve compliance issues quickly and conveniently.

For travel buyers, that means reducing confusion for your travelers — preventing dilution of room nights at your preferred hotels and ensuring your negotiating power in the future.

For hotels, that means identifying offending properties within your chain that could be hurting your relationships with corporate buyers — and in some cases, helps you avoid penalties imposed by your corporate customers for “squatter” hotels.

Reverse audit enables you to:
  • Ensure program compliance by detecting unauthorized hotels. Search for rate squatters either in your hotel chain or against your corporation’s preferred list.
  • Easily track hotel programs with detailed reporting. Provides you with a report identifying offending hotels, any errors (such as invalid rate access codes), and the hotel contact information for follow-up.
  • Resolve issues faster with integrated email notifications. Customize and generate email notifications to offending hotels for faster resolution. Lanyon tracks all notifications sent for future reference.
To learn more about the Lanyon Smart Events Cloud or Smart Hotel Cloud solutions, contact one of our tech consultants today!

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Posted by Lanyon Staff on 05/11/2016

Earth Day fell on April 22 this year. As happens every year, people from around the world agreed on that day to turn off lights, reflect on ways to make our planet cleaner and take steps to reduce waste. 
As we in this industry know, bringing together thousands of people can create a great deal of waste and emissions. However, we can make conscious decisions every day, at every event, to make sure we are doing all that we can to make our events environmentally friendly.

Read the original article here.


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Dallas, Texas (April 28, 2016) — Lanyon, a global leader in meetings, events and travel software, today announced that the Global Business Travel Association (GBTA) has selected the company’s RegOnline® software to power their global events. The agreement reinforces Lanyon’s commitment to provide best-in-class software to the association marketplace.


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PCMA Convene – 5 Tips to Max Out Your Mobile Event App – April 2016

Posted by Lanyon Staff on 04/11/2016

If you’ve attended an event, or even walked around any street recently, it’s a safe bet you saw a lot of folks walking around with their heads down, eyes trained on their smartphones, thumbs busily scrolling up and down their screens.

What’s so awesome about their phones? Most likely, they were engaged with an app. 


...read the original article here.


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