Aon senior manager of meeting services and sourcing Sue Daly deployed Lanyon’s StarCite to manage meetings in the United States. Meeting hosts entered 250 meetings into the tool in 2009, the first year, and Daly has since expanded it to the United Kingdom and India. Last year, more than 800 meetings went through the system, in which requesters enter information and the planning team sources the meeting.
The technology has improved reporting significantly, Daly said. Aon integrates StarCite, booking tool GetThere and management platform Salesforce and thus can report on the total costs of meetings, including airfare. “We also have scorecards, sent out mostly to executives, showing meetings and where they are in the process,” Daly said. “We can show the hotels, rate booked, spend year over year and future meetings reports, so they can monitor what’s on the horizon.”
The platform also streamlines the risk management company’s complex meetings approval process and supports compliance with government regulations.
...Read the rest of the article here